1/10/2023 0 Comments Authy desktop without password![]() ![]() Too many people have been locked out of their accounts. I also suspect this company is outsourcing most of it's labor in an attempt to save money which obviously leads to situations like this. ![]() They certainly lack even the most basic understanding of file transfer and local storage. ![]() I then showed her a screenshot of the local storage and token folders under appdata and she abruptly said "Sorry we can't help you." These customer service representatives appear to either have no training or they simply don't care about their jobs. Then she tried to say the tokens were stored on my app, and didn't seem to understand that the app is stored on my hard drive. The rep tried to tell me that the tokens were store locally, but not on my hard drive or the cloud which makes absolutely no sense. My inquiry was about salvaging my tokens from the hard drive on the previous computer. I contact customer support and a representative that appeared to be located in India offered me absolutely no help. And all my account tokens are gone except for one. I installed Authy on a different PC and verified the account through SMS. 3 different things, but when my motherboard fried 4 days ago apparently that wasn't enough. Previously the accounts were already protected by SMS 2FA, but it now multiple 2FA's are being required so I tried Authy. So I recently installed Authy desktop to 2FA several accounts. Lost access to all my accounts and their customer support is AWFUL. ![]()
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